FAQ
Frequently Asked Questions (FAQs)
If you have a question that isn’t covered below or just want to chat, feel free to send us an email at stores@swagyourbrand.com. We pride ourselves on being extremely responsive and will get back to you as soon as possible.
How can I contact you?
We prefer to handle all communication via email at stores@swagyourbrand.com. This allows us to keep a detailed record of every order, ensuring a smooth experience for you. While we don’t have a publicly listed phone number, we are happy to arrange a phone call if necessary for an existing order. Our team processes hundreds of designs and orders daily, and keeping communication electronic helps us work efficiently.
What is your production timeline?
Our current production time is 10–14 business days (Monday–Friday) from the time your order is placed and paid for. Once production is complete, your order will ship via UPS or USPS and should arrive within a few business days.
- Turnaround times are estimates and subject to slight delays if issues arise (e.g., logo adjustments, production errors, or back-ordered blanks).
- Rest assured, we do everything possible to get your order finished and shipped quickly while maintaining our high-quality standards.
Do you have order minimums?
- There is no minimum order quantity, but orders of fewer than 12 hats require a $50 artwork setup fee. This is a one-time fee that you won’t pay again for future orders with the same logo.
- Back stitching is available only for orders of 6 or more hats.
What is the ordering process?
- Place your order and upload your logo directly on our website.
- Once your order is placed and payment is received, you will receive a digital rendering of your design for approval.
- We test-stitch every design for internal quality checks before starting full production.
- After your final approval, your order goes into production.
We maintain high-quality standards and ensure that every hat meets our strict requirements before it leaves our facility.
Can I reorder using a logo you already have on file?
Yes! On the artwork step of the ordering process, click the button that says “I have Ordered With This Logo Before.” This notifies us that your logo is on file. You will also receive an email to confirm your existing artwork once your order is placed.
What types of hats do you offer?
The hats listed on our ordering page are the available options. If you’re placing a large order of 100+ hatsand don’t see the style you want, reach out to us at stores@swagyourbrand.com. We may be able to source the blanks to meet your needs.
Can I see a proof of my logo before production?
Absolutely! Every order includes a digital rendering of your logo for your feedback and approval before production begins. This ensures you’re completely satisfied with the design.
Where are your hats customized?
Every hat is customized in-house at our facility in Houston, Texas. While the blank hats we use are sourced from around the world, all embroidery and finishing touches are handled locally to ensure top-notch quality.
Do you offer rush orders?
If you have a tight deadline, let us know! We can sometimes accommodate rush requests depending on current production capacity and the availability of your chosen hats. Additional fees may apply.
What happens if I need to make changes to my order?
If changes are necessary, email us immediately at stores@swagyourbrand.com. We’ll do our best to accommodate adjustments, but once production has started, changes may not be possible.
Do you ship internationally?
Currently, we ship within the United States. If you have an international order request, please contact us to discuss potential options.